Privacy Policy

About this Privacy Policy

This policy applies to information connected with your use of the Reefspins Casino website and related online services. It covers information provided when you register, sign in, make deposits or withdrawals, play games, contact support, respond to communications or otherwise interact with the site. It also explains how cookies and similar technologies may be used when you browse our pages.

Personal information means information that identifies you or could reasonably be linked to you. The information handled will depend on how you use the site and the services available to you. You may choose not to provide certain information, but this could prevent an account from being opened, limit access to particular features or make it impossible to complete a requested transaction.

We seek to collect information that is relevant to the purposes described in this policy, keep it reasonably accurate, protect it from unauthorised use and retain it only for as long as there is a valid business, security or legal reason to do so. This policy should be read together with the website terms, responsible gaming information and any notices shown during registration or when you use particular features.

Information we handle and why

A casino website typically handles several categories of information. The information may be collected directly from you, generated when you use the site, or received from service providers supporting account, payment, security and compliance functions.

Account and identity information

• Registration details such as your name, date of birth, residential details, username and contact information.
• Login and account information, including account status, preferences, responsible gaming settings and records of requests made through your account.
• Information needed to confirm that an account belongs to the person using it and that the person meets applicable eligibility requirements.

This information is used to create and administer your account, provide services, communicate with you about account activity and help keep the website secure. It may also be used to prevent duplicate, false or unauthorised accounts.

Verification and security information

To support identity, age, account security and anti-fraud checks, we may handle verification documents and related information. This may include information shown on identity documents, proof of address, images or other material requested as part of a verification process. We may also handle information about unusual activity, failed sign-in attempts, device risk, account connections and other signals relevant to protecting players and the service.

Verification information is used to confirm account details, identify potential fraud or misuse, protect payments, meet operational requirements and support responsible management of the service. Not every player will be asked for the same information, and requests may depend on the activity taking place or the checks required at that time.

Payment and transaction records

When you use payment features, we may handle records about deposits, withdrawals, bets, wins, losses, refunds, transaction status and related account activity. Payment providers may process payment details directly. We may receive information needed to confirm a transaction, reconcile account records, investigate a payment issue and detect suspicious activity. We do not need to use payment information for unrelated purposes.

Technical, device and usage information

When you browse or use the website, technical information may be recorded. This can include your IP address, browser type, operating system, device characteristics, language settings, approximate location inferred from technical data, pages viewed, referring pages, access times, clicks, session information and error reports. This information helps us operate the site, understand performance, improve usability, protect accounts and investigate technical or security incidents.

Communications and support information

If you contact support or send another request, we may keep the content of your message, the date and time of the contact, account details needed to assist you and any documents or information you choose to provide. These records help us respond accurately, resolve disputes, review service quality and maintain a record of important account instructions.

General purposes for using information

• Running, maintaining and improving the website and casino services.
• Opening, administering and securing player accounts.
• Processing or checking payments and maintaining transaction records.
• Completing identity, age, verification and anti-fraud checks.
• Providing customer support and responding to questions or complaints.
• Sending service messages about registration, account activity, security, transactions or changes to the service.
• Understanding website use, testing features and improving performance.
• Meeting applicable legal, regulatory, accounting, security and operational obligations.
• Protecting players, the business, payment systems and other users from fraud, abuse and unauthorised activity.

Cookies and similar technologies

Reefspins Casino may use cookies, pixels, local storage and similar technologies. A cookie is a small file or identifier placed on your device that can help a website remember information between visits. These technologies may be used to keep you signed in, support account and game functions, remember preferences, measure website performance, identify errors and help protect the site from misuse.

Some cookies are necessary for core website functions and may be set when you use the site. Other cookies may support analytics, preferences or communications. The information collected through these technologies may be combined with account or technical information where this is appropriate for the purposes described in this policy.

You can manage or restrict cookies through the settings in your browser. You may also be able to delete cookies already stored on your device. If you block or remove necessary cookies, some account, security or website features may not work correctly. Browser controls can vary, so consult your browser provider for instructions.

Sharing, storage and your privacy choices

When information may be shared

Information may be shared with trusted service providers that help operate the website and provide services such as hosting, technology, customer support, identity verification, fraud prevention, payment processing, security, analytics and communications. These providers should receive information relevant to the service they provide and are expected to handle it securely and appropriately.

Information may also be shared where reasonably necessary to protect players or the service, investigate suspected fraud or misuse, respond to a valid legal request, comply with an applicable obligation, enforce website terms, or protect rights and property. If a business function or service changes, information may be transferred as part of that change where permitted and handled consistently with applicable privacy requirements.

Security and storage

Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security processes, monitoring, secure transmission and limiting information access to people or providers who need it for an appropriate purpose. No online system can be guaranteed to be completely secure, so you should keep your login details confidential and notify support if you believe your account may have been compromised.

Information may be stored or processed using service providers or systems located in Australia or another country. Where this occurs, appropriate steps should be taken to support secure handling and protect information in accordance with applicable requirements. Information may be stored in different systems depending on its purpose, including account, transaction, verification, support and security systems.

Retention of information

Personal information is retained for as long as it is needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention, financial reconciliation and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, reasonable steps may be taken to securely delete it, anonymise it or remove identifying links, subject to technical and legal requirements.

Your privacy requests and choices

You may ask to access the personal information held about you, request correction of information that is inaccurate or incomplete, ask for deletion of your data where deletion is available, or withdraw consent to marketing communications. Requests may be subject to identity checks and applicable exceptions. For example, information may need to be kept where required for security, dispute resolution, transaction records or a period required by law.

To exercise your data rights, including access, correction, deletion or withdrawing consent to marketing, contact support@reefspinscasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account without sending unnecessary sensitive information. We may need to ask for further details to verify your identity before completing a request.

You can usually stop promotional emails by using the unsubscribe option included in the message or by contacting support@reefspinscasino.wtf. Even if you opt out of marketing, you may still receive essential service communications about your account, transactions, security, verification or important changes to the website.

Updates to this policy

This Privacy Policy may be updated when the website, services, technology or privacy practices change. The latest version will be made available on the website. We encourage you to review this page from time to time so you remain informed about how information is handled. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by applicable requirements.